Track Your Order
Once your order leaves our warehouse, you will receive an automated shipping confirmation email that includes your tracking number and tracking link. You may click the link to view real‑time updates about your package.
How to track your order
- Check your email inbox (please also check your spam or junk folder) for the shipping confirmation email.
- Locate your unique tracking number inside the email.
- Enter the tracking number on the carrier’s official website to monitor your delivery progress.
Please allow 24‑48 hours after receiving the tracking number for the courier system to refresh and display shipment details. It is normal for tracking information to show no updates during international transit.
Frequently‑noticed situations
- If you have not received the shipping email within 3‑5 business days after payment confirmation, your order may still be under processing.
- If your tracking status stops updating for more than 7 business days, feel free to contact our support team for help.
For tracking‑related support, please email us at servicexingluchem@outlook.com. Remember to provide your order number, so we can look up your information quickly.
Our customer service replies within 24‑48 business hours. Responses will be delayed on weekends and public holidays.
Thank you for shopping at xingluchem.com.