Shipping & Handling

Thank you for shopping at xingluchem.com. Below you will find full details about our order processing, shipping timelines, delivery terms and handling information for our women’s fashion products.

1. Order Processing Time

Once we receive and confirm your successful payment, your order will go through our preparation and quality‑check process. Orders are normally processed and dispatched within 2‑3 business days. Weekends and public holidays are excluded from processing time. Orders placed on holidays will be handled on the next business day.

2. Estimated Delivery Time

We provide international shipping to most countries and regions. Delivery times are estimated and cannot be fully guaranteed, as delays may occur due to logistics peak seasons, customs clearance, weather or unexpected carrier events.

  • Estimated international delivery window: 10‑25 business days after dispatch.

After your package ships, you will receive an automated shipping confirmation email containing your tracking number. Please allow 24‑48 hours for courier systems to activate and display tracking updates.

3. Shipping Fees

Shipping charges will be displayed clearly at checkout before you complete payment. We occasionally run promotional events such as free‑shipping offers, which will be shown on our website or at checkout.

4. Customs and Import Duties

All international shipments may be subject to local import duties, taxes or customs clearance fees upon arrival in your destination country. These additional charges are the responsibility of the customer. We have no control over these fees and cannot cover or predict them. Please check your local customs regulations before placing an order.

5. Delivery Issues

  • If your tracking shows delivered but you have not received your parcel: please double‑check with family members, roommates or your local postal service. Contact us immediately if you still cannot locate your package.
  • If your tracking stops updating for more than 7 business days, feel free to reach out to our customer support for assistance.

We are not liable for lost or stolen packages marked as “delivered” by the shipping carrier.

6. Modify or Cancel Orders

If you need to modify shipping address or cancel your order, please email us as soon as possible. Changes or cancellation can only be accepted before the order is shipped. Once the parcel has been dispatched, we cannot adjust address or cancel shipment.

7. Contact Us

If you have any questions regarding shipping, processing time or delivery problems, please contact our customer service: Email: servicexingluchem@outlook.com

Please include your order number in your email for faster support. We reply within 24‑48 business hours. Emails received during weekends or public holidays will be answered on the next working day.

Thank you for your purchase from xingluchem.com.