Refund / Return Policy
Thank you for shopping at xingluchem.com. We want you to be fully satisfied with your women’s fashion purchases. This policy outlines our terms for returns, exchanges and refunds.
1. Return Eligibility Window
You may submit a return or exchange request within 30 calendar days after you receive your package. Requests submitted after this 30‑day window will not be accepted.
2. Item Condition Requirements
To qualify for return or exchange, women’s clothing items must meet all the following requirements:
- Items are unworn, unwashed, unaltered and free of stains, perfume, makeup or pet hair.
- All original tags and labels remain attached and intact.
- Original packaging is included for resale purposes.
- The product has no man‑made damage.
We reserve the right to refuse returns if items arrive showing heavy use, washed marks, missing tags or damaged condition that prevents resale.
3. Non‑Returnable Items
The below categories cannot be returned or exchanged: ‑ Final‑sale or clearance marked apparel ‑ Intimate wear such as underwear (for hygiene reasons) ‑ Custom‑made or personalized products
4. How to Start a Return or Exchange
Please initiate your return by emailing our customer service team. Email: servicexingluchem@outlook.com
When sending your request, kindly provide:
- Your order number
- The item name / SKU
- Reason for return
- Photos of the product condition (if for quality‑related issues)
Our team will reply with detailed return instructions within 24‑48 business hours.
Please note: For international orders, return‑shipping costs, customs duties and related fees are borne by the customer, except for defective or wrong‑item shipments caused by our side. Original delivery shipping fees are non‑refundable for non‑defective returns.
5. Damaged, Defective or Incorrect Items
If you receive damaged, defective or wrong clothing items, please contact us within 7 calendar days upon delivery with clear photos of the problem and your order number. We will evaluate your case and offer options including full refund or replacement at our cost.
6. Refund Processing Time
Once we receive and inspect your returned goods and approve your request: ‑ Refunds will be issued back to your original payment method within 5‑10 business days. ‑ Please allow extra processing time for banks or payment providers to post funds to your account.
7. Exchanges
Subject to stock availability, you may request an exchange for different size or color of the same women’s garment within the 30‑day return period. Exchange shipping cost rules follow the same international return‑shipping terms mentioned above.
8. Contact Information
Should you have any questions about our return and refund rules, please reach our support team: Email: servicexingluchem@outlook.com
We respond to all valid inquiries within 24‑48 business hours. Messages sent on weekends or public holidays will be answered on the next working day.
Thank you for your understanding and support.